Product descriptions & availability

  • Every effort has been taken to accurately describe and represent goods for sale, however, these may change due to circumstances beyond our control. Sizes are guides only. Handmade objects are subject to variation in size, colour and shape, owing to their unique nature.
  • All items are subject to availability. Artist editions are limited and may sell out. In the unlikely event that an order is placed for an item that is no longer in stock, we will get in touch as quickly as possible to arrange a solution or full refund. 

Shipping & delivery

  • Orders will be shipped within five workings days of payment being received, unless specified. If due to unforeseen circumstances there is a delay in the delivery of your order, we will notify you of this as quickly as possible. All care will be taken to protect items during transit. 
  • We use New Zealand Post to deliver our items. Standard delivery time is 2-5 working days nationwide, and 3-5 working days for rural deliveries. Delivery will be made to the address supplied. All delivery times quoted are estimates only. 
  • If you wish to pick up your order from Te Tuhi at 13 Reeves Road, Pakuranga, Tāmaki Makaurau Auckland, please select this option at checkout. Upon receipt of payment your order will be processed and held for you at Te Tuhi reception. 
  • Shipping is charged at a flat rate of NZ$7 for publications and NZ$15 for editions.

Returns policy

  • In case of goods that are damaged, faulty or incorrectly supplied, please contact us as soon as possible. Te Tuhi will refund all costs incurred in returning damaged, faulty or incorrectly supplied goods. Te Tuhi will endeavour to replace damaged, faulty or incorrect goods but if a replacement is not possible, or if an order is cancelled for any other reason, we will provide a full refund. This does not affect your statutory rights.
  • Goods or services purchased from this site for personal use are covered by the New Zealand Consumer Guarantees Act (1993), and if they are considered faulty, may be returned for repair, replacement or refund of purchase price within a reasonable period of time as defined by the Act.
  • If you change your mind about your purchase, Te Tuhi will exchange or refund product(s) that are in a re-saleable condition, i.e. unopened and unused. However we are unable to exchange or refund products which have been used, unless they are faulty.

back to top